Sales Coordinator

Customer Engagement Coordinator

Benefits : Fuel Your Growth with Love's - company funded tuition assistance, Paid Time Off, 401(k) 100% Match up to 5%, Medical / Dental / Vision Insurance after 30 days, Competitive Pay, Career Development

Welcome to Love's : The Customer Engagement Coordinator is responsible for supporting the operational needs of the Customer Engagement team. This role provides support in helping set up customers' accounts. Customer Engagement Coordinators are responsible for understanding Love's products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

Job Functions

• Set up accounts
• Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
• Research customer inquiries utilizing company resources and customer conversations to provide corrective actions / answers
• Resolve problems by researching and working with other departments and vendors
• Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Manage customer expectations regarding functionality and deliverables
• Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
• Other duties as assigned

Experience and Qualifications

Skills and Physical Demands

Our Culture : Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category : Corporate EOE-Protected Veterans / Disability