Customer Service Representative

Stellar Industrial SupplySpokane, WA, United States

Hace más de 30 días

Tipo de contrato

A tiempo completo

Descripción del trabajo

Job Details

Job Location

Spokane 7 - Spokane, WA

Secondary Job Location(s)

Everett 5 - Everett, WA

Position Type

Full Time

Salary Range

$23.00 - $27.00 Hourly

Description

Stellar believes that each employee can make a significant contribution to our success. Contributions can be within and outside of assigned responsibilities. It is our expectation that each employee will offer his / her services wherever and whenever necessary to ensure the success of our endeavors .

Job Summary

We are seeking a customer service professional to help care for one of our largest customers.While not required, an interest in metalworking or industrial tools would be helpful. Days will be spent placing quotes and orders, helping with returns, and making sure that our customer have the best experience possible.

Our Customer Service Representatives provide exceptional service by email, phone, and online. They process quotes, orders, and returns through our ERP system, Prophet 21 by Epicor, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as Sales, Product Management, Solutions, etc.

This position is on-site at either our branch in Spokane, WA or Everett, WA.

Major responsibilities and expectations :

More specifically, it is the responsibility of the Customer Service Representative to :

Address customers in a professional, courteous manner with a positive attitude and active listening
Accurately and efficiently enter quotes, orders and returns into the ERP system (P21) while meeting or exceeding service level agreements and customer requirements
Follow established processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results
Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals
Communicate effectively and establish professional relationships with customers, suppliers and other Stellar associates
Engage in continual learning of all Stellar service and product offerings
Attend scheduled training sessions on product or process related content as necessary
Understand and adhere to company policies and procedures.

Qualifications

REQUIRED KNOWLEDGE AND SKILLS

Proficient in Microsoft Office programs, specifically Outlook and Excel

Excellent written and verbal communication skills in Spanish and English

Ability to prioritize and multitask

Ability to connect positively with customers and others

Experience with ERP type computer program such as Prophet 21 is desired, but not required

Comfortable working in a sales driven and service focused environment

Desire to continually improve

Strong attention to detail and follow up

Able to work on-site at our branch in Spokane, WA or Everett WA

EXPERIENCE

2-3 years of relevant customer service or warehouse related experience

Previous experience in customer service, sales, or other related fields is of interest, but not required.

Preference may be given to those with experience with Carbide Insert Tooling, Abrasives, Machine Shop processes, machinery, or machine tool components.

EDUCATION

High School diploma or equivalent.

PHYSICAL DEMANDS

Moderate physical effort that includes frequent standing, walking, maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects, and occasionally heavier objects as detailed in the Skills section.

HAZARDS

Marginal to moderate hazards that are typically predictable or well protected against

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Customer Service Representative • Spokane, WA, United States

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