Head of Partner Success, Biopharma

Head Of Partner Success

Citizen Health was founded on the belief that having the right advocate is the single most important factor in achieving better care and outcomes. By uniquely combining data, AI, and community, Citizen is building a personalized AI advocate powered by patients' complete medical histories and data from thousands of other patients to generate personalized insights for clinical decisions and day-to-day challenges. Starting in rare and complex conditions, patients share their data in exchange for value, enabling biopharma and researchers with seamless access to patients and regulatory-grade data, shaving years off drug development for much-needed treatments.

Citizen is founded by experienced entrepreneurs with multiple successes under their belts and is funded by top-tier investors including 8VC, Transformation Capital, and Headline Ventures, among others. We are a mission-driven team excited to be building the future of consumer healthcare.

The Role

We are seeking our first Head Of Partner Success to own and expand our pharmaceutical client relationships post-sale. This is a player-coach role where you'll personally manage our most strategic accounts while building the customer success function from the ground up. You'll be the primary interface between our clients and internal teams, ensuring flawless project execution while identifying opportunities for growth and expansion. This role is a mix of strategy, client management, internal management and sales. It is meant for an individual who enjoys working with partners while thinking strategically on how the business can grow.

This role requires you to be in our San Mateo office 2-3 days / week.

Responsibilities

Account Management & Relationship Building

• Own post-sale relationships with all biotech and pharmaceutical clients, serving as their primary point of contact
• Build deep, trusted relationships with stakeholders across clinical ops, medical affairs, R&D, and commercial teams
• Conduct regular business reviews and strategic planning sessions with client leadership
• Become the voice of the customer within Citizen Health, advocating for client needs and priorities

Project Execution & Delivery

Growth & Expansion

Process & Operations Development

Cross-Functional Collaboration

Who You Are

You are a builder and problem solver at heart who loves working in fast-paced, innovative environments. You have experience working in consumer technology companies and have also worked on products that deal with complex data and systems. You love start-ups and can operate autonomously knowing that collaboration is the key to your success.

Must-Have Skills

Cross-Functional Versatility

Skills & Traits

Preferred Skills

Technical Aptitude

Why Join Us?

At Citizen Health, you will be part of an ambitious mission to build innovative AI-driven solutions that redefine the consumer healthcare experience and improve outcomes for millions. We value curiosity, creativity, and collaboration, and we believe in empowering every team member to have an impact. Here, you'll find :

Additional Perks

Base Pay Range : $160,000 - $180,000. This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location.

Don't meet every qualification? No worries! We believe that passion, curiosity, and the right mindset are just as important as a checklist of skills. If you're excited about what we're building, we encourage you to apply.

Our Commitment to Diversity & Inclusion : Citizen Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences. Everyone deserves an equal chance to contribute and grow here regardless of race, gender