Senior Implementation Specialist

A company is looking for an Implementation Specialist Senior to support customers with Commercial Deposits and Treasury Management products.

Key Responsibilities

Manage service requests for Treasury Management and Commercial Deposits products to ensure timely completion and customer satisfaction

Resolve complex customer issues by collaborating with cross-functional teams and mentoring colleagues

Deliver virtual training sessions and participate in testing and implementation of new products or enhancements

Required Qualifications

Associate degree or equivalent experience in business, finance, accounting, or related field

4+ years of experience in financial services, operations, or a call center environment

Working knowledge of Treasury Management and other non-lending products

Bachelor's degree in business, finance, or accounting is preferred

AAP certification is preferred or the ability to obtain it within 2 years