Client Service Manager_Brooklyn, Queens / Long Island, NY

Client Service Manager

Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering personalized care and quality pharmacy services. NOTICE : SpecialtyRx is seeking a Client Service Manager located in the surrounding areas of Brooklyn, Queens and Long Island, NY (Nassau & Suffolk). The Client Service will be servicing and overseeing the relationship with our long term care facilities and assisted living communities in the surroundings of Brooklyn, Queens and Long Island, NY. Under general supervision of the Account Executive Manager, in accordance with local, state, federal and company laws. An Account Manager must have a good understanding of the solution to provide adequate support and maintain long-term relationships. Along with demonstrating excellent customer service performance and consistency with SpecialtyRx mission and values.

Responsibilities :

• Schedule and perform routine visits to assigned facilities
• Respond in a professional and timely manner to inquiries from client facilities
• Ability to relate to client needs
• Work with pharmacy staff to obtain information to share with client facilities and to solve client facility issues
• Perform audits of medication and treatment carts for survey preparation
• Audit antibiotics / PO / IV and back-up boxes to ensure proper par levels are maintained and medications are not expired
• Audit emergency boxes to ensure proper seal(s) are placed and medications are not expired
• Develop and maintain relationships with Administrators and Director of Nursing of client facilities to facilitate position responsibilities

Qualifications :

EEO Statement, SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. EO / Minorities / Females / Disabled / Veterans Requirements