Customer Support Team LeadVirtualVocations • Lansing, Michigan, United States
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Customer Support Team Lead
VirtualVocations • Lansing, Michigan, United States
Hace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
A company is looking for a Customer Support Team Lead.
Key Responsibilities
Oversee daily operations of the Customer Support team
Provide support and guidance to team members
Conduct one-on-one coaching sessions to enhance agent performance and skills
Required Qualifications
Proven experience in customer support or team management
Proficiency with Zendesk, Shipstation, or similar platforms
Ability to analyze data and identify trends for process improvement
Excellent English skills (B2-C1)
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Lead Customer Support • Lansing, Michigan, United States
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