Housekeeping Supervisor

Housekeeping Supervisor

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak / Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Job Description

The role of the Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star / four diamond standards.

Responsibilities

• Follows Omni's Moments of Service or Forbes Service standards as applicable.
• Inspect the cleaning and servicing of guestrooms and public areas
• Assign special projects as directed by the Director of Housekeeping
• Report any needed repairs or discrepancies of guest rooms
• Ensure that all Guest Room Attendants have appropriate supplies and linens
• Assist in the cleaning of guest rooms when necessary
• Assist in processing AM and PM room status reports
• Ensure that the Guest Room Attendant's linen cart is neat and well organized
• Ensure that linen closets on guest room floors are completely stocked
• Maintain supply cage stock, neat and clean at all times
• Must have all guest rooms punched in via the phone after completion
• Ensure VIP rooms are inspected ASAP
• Ensure check out / vacated rooms are a priority
• Knowledge of hotel, facilities and events
• To ensure hotel, guest and associates are maintained in a safe and secure environment
• Check vacant rooms verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms in accordance with hotel procedures and verify status
• "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs
• Conduct training of staff as assigned
• Monitor and handle guest complaints, ensuring guest satisfaction
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees
• Prepare VIP rooms
• Any other job duties assigned by management.

Qualifications

Previous housekeeping and / or other relevant hotel experience required

Able to maintain 4-Diamond and 4-Star level cleanliness standards

Able to work with management on special projects

Able to set priorities for your section and provide feedback to others that enhances performance

Strong attention to detail, sense of urgency

Ability to work and perform effectively in a fast-paced role

Maintain a professional business appearance, attitude, and performance

Must be able to work a variety of shifts, including weekends and holidays

Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance. Stand or walk for an extended period or for an entire work shift

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.