Technical Support Engineer

Job Description

Job Description

Responsible for maintaining and troubleshooting software applications, ensuring smooth operations and resolving issues for end-users. Act as a liaison between users and development teams, providing technical assistance, identifying bugs, and implementing solutions.

Key Responsibilities :

• Investigating and resolving production incidents : Analyzing and documenting solutions for production issues, debugging, and performing complex testing.
• Troubleshooting and debugging : Identifying and resolving software defects, performance issues, and other technical problems.
• Providing user support : Responding to user inquiries, assisting with software usage, and escalating complex issues to the appropriate teams.
• Root cause analysis : Identifying the underlying causes of issues to prevent recurrence.
• Developing and implementing solutions : Coding, testing, and deploying fixes and enhancements to improve application stability and performance.
• Maintaining documentation : Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles.
• Collaborating with other teams : Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality.
• Monitoring application performance : Tracking key metrics, identifying potential issues, and optimizing application performance.
• Ensuring compliance : Following established software development lifecycle (SDLC) methodologies and risk guidelines.

Skills Required :

Must be able to pass a Federal, State, and Local criminal background check. Any job offer will be based on the results of the background check.