Solutions Specialist

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

The Solutions Specialist plays a vital role in connecting clients with efficient, tailored logistics solutions at Old Dominion Freight Line. This position combines business-to-business sales, strategic planning, and problem-solving while fostering lasting partnerships. With a focus on relationship-building and innovative solutions, this role thrives in a dynamic, fast-paced environment that values growth and exceptional service.

A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his / her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer's point of contact through in person meetings to help meet their logistical needs. Must have 2+ years in B-B (Business to Business) sales or equivalent.

Primary Responsibilities

Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic

Keep the customer informed of new service points and improvements in company service

Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form

Regularly check on major accounts to ensure we are meeting our On-Time service promises

Complete reports of monthly customer activities to identify their current level of business

Provide information on rates and rate changes

Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers

Maintain a positive relationship with drivers in his / her area and discuss possible leads

Communicate customer's equipment requirements and hours of service to the service center operations

Inform the customer of our Speed Service and Expedited abilities

Manage transportation and entertainment expenses in an expense report that is submitted weekly

Keep a record of your daily sales calls and enter them in our computer system

Handle customer complaints through the appropriate channels

As a condition of employment, employee must maintain a valid Driver's License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application.

Job Qualifications

Education :

• High School diploma or equivalent

Experience :

Working Days :

Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday

Working Shift : AM / PM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and / or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive :

Great Health Benefits including a Zero premium medical plan for employee only coverage

Vision & Dental

Short Term & Long Term Disability

Flex Spending Accounts

401k Retirement plan with company match and additional company annual discretionary match opportunity

Life Insurance

Wellness Program

Tuition Reimbursement for Drivers and Technicians

Training and growth opportunities to build a career

We prioritize our OD family of employees

Ability to advance through our promote from within philosophy

National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here () for contact information.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.