Customer Enterprise Representative - Americas

Customer Enterprise Representative - Americas

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Position Overview : As the Customer Enterprise Representative - Americas, you will be part of a motivated sales team, driving revenue growth and customer satisfaction. You will be focused on DigiKey's Enterprise accounts. By executing tailored sales plans and leveraging analytics, you will continuously refine strategies to achieve revenue goals, expand market presence, and improve overall sales performance. This position will be part of a dynamic team where you will drive digital capabilities alignment with customers to deliver seamless experiences and proactive solutions to deepen customer engagement, increase market share, and grow revenue. As a pivotal contributor in the Sales & Support organization, you will champion digital adoption initiatives aimed at optimizing processes and boosting operational efficiencies, ensuring DigiKey remains at the forefront of innovation and customer satisfaction. This role is based in Thief River Falls, Minnesota. It will require a minimum of two days per week in the office and availability for projects in the office as needed. Travel required, at times, domestically.

Responsibilities :

• Execute strategic plans to achieve sales targets and expand market share within DigiKey's Enterprise accounts.
• Serve as the primary contact for assigned Enterprise Customers accounts, ensuring achievement of individual and team objectives by enhancing customer experience and driving digital innovation.
• Build and maintain strong relationships with key stakeholders at customer organizations, understanding their needs and ensuring exceptional service delivery.
• Collaborate cross-functionally with sales, marketing, product management, and operations teams to align strategies and maximize opportunities.
• Utilize business intelligence and market insights to implement new business opportunities.
• Monitor sales performance metrics, analyze data, and generate reports to inform strategic decision-making.
• Champion digital adoption initiatives to streamline processes and enhance operational efficiencies.
• Facilitate seamless customer onboarding processes for DigiKey's tools and services, ensuring effective adaptation and satisfaction.
• Offer proactive guidance to customers, enabling them to maximize the utility of company tools and achieve their objectives.
• Gauge customer satisfaction levels, identify improvement opportunities, and enhance retention.

Knowledge, Skills, and Experience :

Preferred Qualifications :

Physical Requirements :

Compensation :

The starting base pay rate for this position is : $18.00. This position may also be eligible for shift, skill, and / or team lead pay differentials that will be in addition to the starting pay rate.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.