Membership Coordinator

Job Description

Job Description

We are looking for a dynamic and customer-focused onsite Membership Coordinator to join our team in Honolulu, Hawaii. This long-term contract position involves extensive interaction with members and non-members, ensuring exceptional service and fostering positive relationships. The ideal candidate will bring strong organizational skills, excellent communication abilities, and a proactive approach to engaging with diverse stakeholders. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.

Responsibilities :

• Build and nurture relationships with members and non-members through consistent outreach, including phone calls, emails, and in-person meetings.
• Handle inquiries with accuracy and timeliness, ensuring a positive experience for all stakeholders.
• Review, follow up on, and approve membership applications efficiently.
• Organize and participate in membership events, meetings, and related activities.
• Maintain and update the membership database to ensure accuracy and accessibility.
• Collaborate with the accounting team to manage annual dues, resignations, and membership category changes.
• Prepare detailed reports as needed to support organizational goals.
• Assist with special projects and other responsibilities as assigned.
• At least 3 years of relevant experience in customer service or a related field.
• Proficiency in computer applications and the ability to navigate databases effectively.
• Strong written and verbal communication skills, with an emphasis on professionalism.
• A positive attitude and comfort in engaging with individuals at all levels, including members, employees, and executives.
• Proven ability to attract new members while maintaining strong relationships with current ones.
• Flexibility to attend membership events and meetings as required.
• Exceptional interpersonal skills and the ability to work collaboratively in a fast-paced environment.