Manager, eCommerce Sales, Marketing, Growth & Brand Experience

Manager, eCommerce Sales, Marketing, Growth & Brand Experience

Location : On-Site | Phoenix (Biltmore Area), AZ

About Sawyer Twain

Sawyer Twain is a national leader in luxury billiards, shuffleboards, and designer game-room furnishings — a design-driven retailer built on craftsmanship, authenticity, and exceptional service.

We own and operate our own internal brands while representing top-tier manufacturers across the luxury recreation space. This hybrid model allows us to deliver premium, design-forward products while maintaining complete control over service and brand experience.

We're not a mass retailer — and we don't sell on Amazon. Sawyer Twain is a direct-to-consumer eCommerce company, operating multiple branded storefronts and select marketplace partnerships that preserve our identity, service quality, and customer experience. We take pride in owning the entire journey — from sale to delivery.

The Role

We're seeking a charismatic, entrepreneurial eCommerce leader who thrives on driving sales, solving problems, and building high-performing teams. This hands-on role requires confidence, initiative, and the ability to connect with customers while managing daily operations across multiple digital channels.

You'll own the sales pipeline, marketing alignment, and customer experience — while hiring, developing, and scaling a team that supports Sawyer Twain's continued growth.

Key Responsibilities

Sales & Customer Experience

• Drive direct-to-consumer sales through personalized phone, chat, and email engagement.
• Hire, train, and lead a motivated sales and service team.
• Oversee all customer touchpoints from inquiry through white-glove delivery.
• Resolve escalations with professionalism and brand consistency.
• Monitor KPIs including conversion rate, average order value, and satisfaction scores.

Website, Operations & Project Management

Marketing, PR & Creative Collaboration (Huge Plus)

Leadership & Culture

Qualifications

This is a role for a confident, likeable builder — someone who leads from the front, connects easily with people, and manages with precision to keep the Sawyer Twain experience as refined and dynamic as the brand itself.

Please note : This is a full-time, on-site leadership position. Agencies and consultants need not apply.