Customer Success Manager

Job Description

Job Description

Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses streamline operations and drive growth through quote and proposal software is looking for a Customer Success Manager who will play a key role in delivering exceptional service to QuoteWerks customers. This is an on-site position located in Orlando, FL.

We'll Provide :

Robust benefits package including health insurance, dental, vision, 401K, PTO, and holidays

Salary range of $45,000 - $60,000, plus quarterly bonus opportunities

A set schedule of 8 : 45am-5 : 15pm to help promote work / life balance

Small team, big impact - your work will directly shape the customer experience and company growth

Collaborative, supportive culture where your voice matters

Opportunities for continued growth and learning

What You'll Do :

Serve as the first point of contact for all product, feature, and account questions from existing customers via phone and email

Maintain strong, long-lasting customer relationships

Ensure customers' needs are understood and satisfied

Create sales quotes and detailed proposals

Own the onboarding process, ensuring each customer launches successfully and adopts key features quickly

Interact with our reseller partner channel

Collaborate with internal teams to execute projects and campaigns

Provide product demonstrations

Increase sales and secure renewals by demonstrating the value of QuoteWerks solutions and building strong relationships with customers

Monitor customer health metrics and proactively identify at-risk accounts, developing and executing retention strategies

Skills You'll Need :

2–5 years of customer-focused office experience in a B2B environment, including customer service, account management, or similar roles (technology or software experience a plus)

Experience managing client accounts

Comfortable making outbound phone calls

Strong verbal and written communication skills

Excellent organizational and time management skills

Positive and outgoing disposition

Familiarity with CRM or accounting software is a plus

Next Steps :

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here : https : / / www.ondemandassessment.com / link / index / JB - CZL7BNN1W?u=1182753