Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Forge connections with customers to cultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

Build new business by completing inbound and outbound call campaigns daily.

Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Engage in ongoing training and remain updated on our evolving products and processes.

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

• Store hours, schedules, and / or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications

Preferred Qualifications and Skills

What We Offer

Our Benefits Include

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We're steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important : The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.