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General Manager (Simpsonville)
General Manager (Simpsonville)Soul Yoga Studios • Simpsonville, SC, US
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General Manager (Simpsonville)

General Manager (Simpsonville)

Soul Yoga Studios • Simpsonville, SC, US
Hace más de 30 días
Tipo de contrato
  • A tiempo parcial
Descripción del trabajo

Career Summary

As General Manager (GM) at Soul Yoga, you will be responsible for elevating the guest experience, managing teaching and front-of-house teams, and leading operational excellence across both studios. Youll work cross-functionally with directors, instructors, and team leads to develop and implement business strategies, optimize programming, and ensure a consistent and magical guest experience. This role involves overseeing all aspects of studio operations, coordinating teaching programs (e.g., workshops, retreats, 200 / 300TT), resolving escalations, creating and refining internal processes, and tracking key performance metrics to drive growth

We value our team and are proud to offer a variety of perks to support your well-being and growth. This position includes the following benefits in addition to your hourly rate :

  • Performance-based incentives (based on new memberships)
  • Free Soul Yoga membership
  • Paid time off (PTO)
  • Employee discounts
  • Dental insurance
  • Vision insurance
  • Medical insurance

Assigned Location

Team members will be based at either the Five Forks or Downtown studio based on business needs.

Performance Management

  • Lead YES Team leads to achieve or exceed revenue goals.
  • Monitor budgets, sales, and reporting.
  • Ensure team alignment with company mission, vision, and values.

    • Operations Management

  • Oversee merchandise, facilities, marketing compliance, and SYS standards.
  • Build community presence and local business relationships.
  • Audit inventory, cash handling, cleanliness, and shrink control.

    • Staffing & Employee Relations

  • Coach managers to build high-performance teams.
  • Manage hiring, promotions, development, and employee relations.

    • Customer Retention

  • Grow the member base by 25% and maintain churn below 5%.
  • Develop studio-specific customer retention tools.

    • Reporting & Leadership

  • Report directly to the Owners / Directors.
  • Ensure team and studio efficiency while delivering an exceptional guest experience.

    • Daily Duties

  • Oversee teaching schedules and class coverage.
  • Serve as point of contact for teachers, payroll, and operations.
  • Ensure FOH is fully staffed and stepping in when needed.
  • Check in with teachers post-class for feedback and support.

    • Weekly Duties

  • Lead / coordinate workshops and class schedule updates.
  • Audit teacher / class experience (min. 4 classes / week).
  • Join and occasionally lead the weekly Thursday team huddle.
  • Coordinate contracts and update event pages (MBO).
  • Meet weekly with Assistant Studio Manager (YES TL).
  • Handle onboarding, payroll, reports, and issue resolution.

    • Monthly Duties

  • Send Whats Happening team updates.
  • Collaborate with Marketing on promos, flyers, and web updates.
  • Maintain calendar of events / workshops.
  • Track apparel / snack inventory and manage branded gear orders.

    • Quarterly Duties

  • Co-lead team meetings and class schedule reviews.
  • Analyze data, provide strategic feedback, and review program performance.

    • Annual Duties

  • Conduct teacher and staff reviews twice annually.
  • Coordinate holiday and anniversary events.
  • Handle cancellations and updates related to trainings and holidays.
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    General Manager • Simpsonville, SC, US

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