W2 - Desktop Support I (customer-facing role, computer h / w, OS, troubleshooting) - Onsite / Local

Description :

The client is looking for a Desktop Support I

Will close to submissions on 1 / 28 at 4 : 00PM CST.

Top Skills & Years of Experience :

1-3 Years of experience in the below :

• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10 / 11, macOS).
• Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
• Ability to work both independently and collaboratively within a team.
• Ability to accurately follow established policies, procedures, and documentation.

Nice to have skills :

Interview Process : First Round interviews are Zoom with camera on. Second round interviews will be on-site.

Duration of the Contract : 6-month contract.

Onsite or Remote? Candidates MUST be WI resident no relocation allowed. This role is 100% on-site.

Project Details : As our User Support Specialist I, you will be the welcoming, first point of contact for all our colleagues. In this hands-on role, you'll be responsible for :

Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows / Mac applications, printers, and file shares.

Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.

Learning about and helping with the workflows staff use to create media.

Responsibilities :

Assists with the delivery of routine information technology (IT) support services to end users in

support of institutional technology operation. May serve as an initial point of contact for customers.

0 Assists in maintaining internal knowledge base documentation and creating new documents for common technical issues.

0 Provides basic, one-on-one instruction and guidance to end-users on the use of standard hardware, software, and business applications.

Education :

H.S. Diploma Preferred Minimum

Additional details : UW will not provide free Parking.

Pay rate : $18 / hr on W2.