Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

ABOUT OUR AGENCY :

With over 33 years of experience in the insurance industry, Jennifer has built a strong, customer-focused agency licensed in Illinois, Indiana, Wisconsin, and Michigan. Since opening this office in 1992, we have cultivated a team of nine dedicated professionals, including a senior team member who recently celebrated 13 years with the agency.

Our agency has consistently excelled, earning a spot in the Honor Club since 2000 and achieving Crystal status. Our office thrives on a supportive and collaborative work environment, where both big and small victories are celebrated together.

Beyond the office, Jennifer is actively involved in her community through the Rotary Club, organizing events such as Feed My Starving Children, the Santa Run, and various fundraisers.

Our agency offers competitive benefits, including medical, dental, and vision insurance, as well as paid sick days, holidays, vacation, jury duty leave, and death / funeral leave. Additionally, we provide a Simple IRA with contributions to support long-term financial well-being. If youre looking for a team-oriented workplace with strong leadership and a commitment to both professional growth and community impact, this is the place for you!

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Jennifer Burnidge - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS :

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.