IT infrastructure and Network Operations Sr. Manager

IT Infrastructure And Network Operations Sr. Manager

Application assessments will be ongoing, and the hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible. This is currently a telework position, however there may be instances requiring you to work in-office at our Olympia, WA location.

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future.

The Technology Services Division (TSD) is responsible for supporting the Department of Enterprise Services which is a central services organization providing support and services for state agencies, cities and municipalities, higher education, vendors, and the citizens of the state of Washington. Some of the services include contracting, mail, fleet, surplus, printing and imaging, workforce support & development, enterprise risk management, visitor services, finance and HR for internal and small agencies, facilities, and capital campus security systems.

DES Employees use data to guide their work, collaboratively solve problems, contribute improvement ideas, eliminate waste from processes, learn, and make things better for our customers. The Systems Infrastructure & Support (SIS) unit within TSD is responsible for providing network infrastructure services and support for all agency staff. Support includes current applications, the design and implementation of new solutions, and transition to cloud services. In addition, SIS provides IT and security consultative services and determines networking requirements for IT projects.

The IT Infrastructure and Network Operations Sr. Manager provides strategic direction and technical guidance to the Network and Infrastructure team. This includes managing Network staff and providing consultation, and technical recommendations to internal and external customers.

This position is a highly technical hands-on leader who is responsible for the support, maintenance and security of agency infrastructure. The senior Infrastructure Manager leads infrastructure planning and projects, manages vendors, and makes recommendations to improve the agency's infrastructure and environments. This role also partners with the business and other information technology teams to develop the annual infrastructure budget.

The IT Infrastructure and Network Operations Sr. Manager is a high functioning, fast paced technical team of network and infrastructure engineers. IT supports DES business lines and statewide enterprise applications with a diverse customer base. Many of the systems this team supports are depended upon by DES, vendors, other state agencies and municipalities to provide service to their customers, including Washington State citizens.

The selected incumbent is expected to support the mission of the organization by developing strategies and advising on emerging technologies that are relevant to the agency's goals. This position influences and develops IT policies, standards, procedures, and guidelines. This position is responsible for the following :

• Manages the Systems & Infrastructure Support team
• Applies technical and security principles and practices to our IT environment
• Ensures a secure, trusted, stable, and available network and hosting environment(s)
• Leads and oversees the development and management of IT policies and standards
• Participates in IT business and strategic planning
• Prepares budget information and requests, reviews expenditures, and plans for budget cycle
• Consults with IT and agency programs to determine the most effective use of infrastructure resources
• Implements, sustains, and develops IT Infrastructure technical documentation
• Is a member of the Technology Services Division (TSD) Leadership team
• Acts as a steward for all agency IT services in collaboration with the IT team
• Provides technical consultation for strategic business initiatives and legislative mandates
• Develops and presents long-term technical recommendations to executive management
• Builds and maintains strong relationships with internal and external stakeholders

This position reports directly to the Chief Information Officer.

For the full job description, contact the recruiter Rachel Vaughan via jobs@des.wa.gov and request an email copy.