Quality Assurance Specialist - Bilingual (Remote and Temporary)

Description & Requirements

Maximus is looking to fill a Bilingual Quality Assurance Specialist position. The Bilingual Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.

• Position is a temporary and remote position
• Must be available to work weekends and holidays as needed. The hours of operation are Monday - Friday 8 : 00 AM - 8 : 00 PM EST

Must provide your own device / equipment : Computer or Laptop required, head set with microphone and monitor required

Essential Duties and Responsibilities :

Education and Requirements :

Education :

Must provide your own device / equipment : Computer or Laptop required, head set with microphone and monitor required

OS for Windows - Windows 10 or Windows 11

OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

Home Office Requirements :

Minimum Requirements

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

20.61

Maximum Salary

30.48