Program Coordinator

POSITION OVERVIEW :

The ACT Program & Business Coordinator serves as a full participant of the ACT Team and is responsible for organizing, coordinating, and monitoring all non-clinical and administrative operations of the program. Under the direction of the Program Manager, this position ensures the efficient operation of both business and program functions to support high-quality, community-based behavioral health services. The Coordinator manages the creation, storage, and flow of Protected Health Information (PHI), oversees accounting and budget records, maintains compliance with relevant regulations, and facilitates communication among staff, clients, and external stakeholders. This role ensures alignment with standards set by the Maryland Department of Health Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, The Joint Commission, and other federal, state, or local contracting standards. Working in collaboration with the ACT Division Director, Program Manager, and interdisciplinary team members, the Coordinator promotes effective treatment delivery and operational excellence for ACT service clients.

SPECIFIC RESPONSIBILITES :

Administrative & Operational Coordination

• Organize, coordinate, and monitor daily ACT program operations and communications.
• Create, review, and analyze practice management and performance reports for corrective measures.
• Manage office and clinical supplies, equipment, and related vendor relationships.
• Maintain accounting, budget, and expenditure records for both individual clients and the program.
• Organizes and obtains service authorizations through the Administrative Service Organization (ASO), ensuring timely and accurate submissions.
• Gathers and submits outcome data in alignment with the program reporting requirements.
• Monitor and track individual treatment plans dates to ensure compliance.
• Collects and reports data on uninsured clients as required.
• Track and coordinate in conjunction with the psychiatrist
• Coordinate administrative functions and workflow between team members and leadership.
• Prepare materials and reports for the Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, and Senior Staff.
• Implement and maintain compliance with all state licensing standards for ACT.
• Maintain daily service logs documenting client rosters and treatment encounters within the past 24 hours.

Team Coordination & Leadership

Client & Service Management

Emergency Response & Compliance

Qualifications

This description is a summary of responsibilities and requirements for the ACT Program & Business Coordinator role. Duties and expectations may evolve to meet program needs and organizational priorities.