Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES Essential Job Functions:
· Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
· In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
· Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
· In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
· E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
· Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
· Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
· Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
· Read and follow directions given in the note section
· Ensure quality and freshness of all items chosen
· Communicate with customers via a portable phone and respond to calls in a professional and timely manner
· Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
· Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
· Process the orders through the point of sale (POS) system
· Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
· Maintain organization and cleanliness of staging areas and equipment
· Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
· Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
· Perform required opening and closing procedures
· Assist in training new e-Commerce team members
· Meet/exceed productivity standards
· Ability to work cooperatively in high paced and sometimes stressful environment.
· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
·
QUALIFICATIONS Minimum Position Qualifications:
Ability to work without supervision
Ability to read shelf tags
Basic math skills (i.e., counting, addition, and subtraction)
Excellent oral/written communication skills
Desired Previous Experience:
Online Grocery Pick-Up Clerk • Sugar Land, TX, United States
At QuikTrip, Part-Time Clerks provide quality customer service, complete assigned store tasks and meet operating standards by complying with and supporting QT Policies & Procedures, QT Purpose and ...Mostrar más
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Assist the department manager in re...Mostrar más
Tortilleria Clerk - 066 Katy Store 066 Katy Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Tortilleria Clerk - 066...Mostrar más
Produce Clerk - 006 Rosenberg Store 006 Rosenberg Ave H Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Produce Cle...Mostrar más
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Assist the department manager in re...Mostrar más
Grocery Clerk - 047 Missouri City Store 047 Missouri City Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Grocery C...Mostrar más
Tortilleria Clerk - 047 Missouri City Store 047 Missouri City Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Torti...Mostrar más
Seafood Clerk - 006 Rosenberg Store 006 Rosenberg Ave H Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Seafood Cle...Mostrar más
Grocery Clerk - 006 Rosenberg Store 006 Rosenberg Ave H Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Grocery Cle...Mostrar más
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Embrace the Customer 1st strategy a...Mostrar más
At QuikTrip, Part-Time Clerks provide quality customer service, complete assigned store tasks and meet operating standards by complying with and supporting QT Policies & Procedures, QT Purpose and ...Mostrar más
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.Assemble customers' on-line orders, process coupons and payment, and de...Mostrar más
Create an outstanding customer experience through exceptional service.Establish and maintain a safe and clean environment that encourages our customers to return.Assist the department manager in re...Mostrar más
Tortilleria Clerk - 006 Rosenberg Store 006 Rosenberg Ave H Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Tortill...Mostrar más
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Mostrar más
Grocery Clerk - 066 Katy Store 066 Katy Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Grocery Clerk - 066 Katy! S...Mostrar más
Meat Clerk - 006 Rosenberg Store 006 Rosenberg Ave H Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Meat Clerk - 0...Mostrar más
Seafood Clerk - 066 Katy Store 066 Katy Do you? * Provide excellent Customer Service? * Love your Community? * Love Food? Join our Fiesta Mart Store Operations Team as a Seafood Clerk - 066 Katy! S...Mostrar más
