Client Support Specialist

Job Description

Job Description

Summary : The Client Support Specialist will be responsible for building and maintaining a high-quality relationship with clients, through exceptional customer service, a proactive approach, and resourcefulness, while positively representing ProCare. This position will be the primary point of contact for certain clients, while also providing support to the department’s Strategic Account Managers. The Client Support Specialist will work collaboratively with other central departments and stakeholders to solve for complex problems, ensure all client deliverables are timely and accurate, and client needs are being met, to maintain client retention, renewal, and overall plan satisfaction.

Duties include but are not limited to :

• Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for selected clients and providing support of accounts (secondary) to the Strategic Account Manager.
• Develop and maintain a working knowledge of client's objectives, plan designs, and overall needs of clients.
• Responsible for understanding the client's organization & structure, product / services and staying aware of any changes.
• Conduct regular service / relationship communications with clients.
• Identifying, researching, resolving, and providing prompt follow up to all client issues.
• Actively engage and participate in client meetings and conference calls and maintain all documentation and follow up.
• To provide consulting and ongoing training and education to assigned accounts.
• Collaborate with cross functional teams to represent client(s) internally and coordinate function such as problem resolution, system implementations, project completion and / or to address ongoing pharmacy service’s needs.
• Utilizes various data and analytics tools to prepare reports, written communication, and / or presentations.
• Work with the Implementation team to provide smooth transition to ongoing Client Services following Go Live.
• Understand and support all internal workflow, while providing ideas and suggestions for improved processes.
• Maintain ProCare Rx systems to assure documentation of client communications and client information is updated and accurate; includes but not limited to; new addresses, client contacts, all interactions, meetings, etc.
• Communicate regularly and as required with Client Services leaders, to provide necessary, timely feedback and assessment of client relationships, active projects, and / or any relevant information / activities on client accounts.
• Contribute to a team effort by performing other duties as assigned.

Requirements and Qualifications :

Physical Demands :

Requires sitting, standing, walking, and occasional light lifting.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, email us at HR@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.