Remote Customer Service Representative (Malaysia Based)

Remote Customer Service Representative

Compensation : Base salary : 4000 MYR + 1200 MYR performance bonus per month Night shift (Malaysia time)

Job Responsibilities

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers.
• Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills.

Job Requirements

Work Schedule

Company Introduction

Think Academy US, a subsidiary of TAL Education Group a global leader in education is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 318 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills.

As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service) . This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.