Front Desk Agent - Winter 2025 / 26

Jay Peak Resort Front Desk Agent

Part-time and full-time | Seasonal

This is where we're supposed to give you a quick introduction about working at Jay Peak. Except there's nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you're so inclined, work with you to help create a career. Still interested? Keep reading.

The Front Desk Agent position is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. Answer phones, assist guests with resort amenities and assist / resolve guest issues.

Essential Duties & Responsibilities

• Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.
• Gives appropriate key to guests for the assigned room / condo.
• Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room / unit.
• Issues ski tickets during winter season to persons with packages that include skiing / riding.
• Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
• Issues golf vouchers during the summer to persons with packages that include golf.
• Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
• When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
• Makes dining room reservations when required.
• Must be well groomed and professional in appearance, wearing uniform items provided.
• Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
• Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.
• Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor / manager for advice on how to handle.

Why Work At Jay Peak?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.

If You Have What It Takes, Here's What You'll Get

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations.