Branch Manager

Branch Manager

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

The Branch Manager will be responsible for supervising the efforts of all managers in a single location of a multi-location company, or supervising efforts of several department managers within a single location company. This classification typically has no line work duties within the office, other than those of managing the branch or office activities. Manager will enable an efficient working environment that allows for the effective and efficient operation of day-to-day office tasks. The Manager will drive their branch or office toward achieving company goals.

Essential Responsibilities :

• Have a comprehensive understanding of the following : Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
• Advanced Brightree Functions
• Proper Intake Procedures
• Insurance Verification and Eligibility
• CMN Requirements and Prior Authorizations
• Documentation Requirements of the Equipment
• Patient's Financial Responsibilities (Deductable, Co-Insurance, Co-Pay, ABN / Upgrade)
• Difference Between Verbal, Written and WOPD orders
• Complaint Resolution Procedures
• Supervise staff and daily operational management
• Ensure quality / appropriateness of service
• Implements all policies and procedures which pertain to the operations department, in accordance with applicable rules, regulations, and guidelines
• Assist with job interviews, job descriptions, job evaluations, orientation programs, and continuing staff education and training and oversees recruitment, evaluation, and selection of personnel to meet specific job descriptions
• Helps to establish, implement, and monitor personnel practices relating to working hours, conduct while on the job, salary rates, documentation of events and, when justified, disciplinary action and termination of personnel
• Ensures that staff personnel and their skills are commensurate with the needs of the patient population, that staff has and maintains competency to perform prescribed services in an appropriate and responsible manner
• Maintains adequate number of personnel to accomplish all operations-related tasks
• Enforce and monitor personnel practices as set forth in the company personnel manual
• Provide input so that valid revenue forecasts and supporting budgets can be established and maintained and review budget to evaluate performance, make appropriate changes and correct deficiencies. Identify cost saving measures, including facilities, delivery, personnel, etc.
• Must possess the ability to understand the role of budgetary analysis in the running of the branch
• Assists in insuring that adequate planning occurs to meet the needs and appropriate response to the financial and personnel related matters of company operation
• Provides motivational atmosphere for branch / office and lead by example
• Identifies training needs among staff, and communicates those needs to the company trainer.
• Provides training, supervision and implementation for all relevant programs and procedures including, but not limited to, HIPAA and compliance obligations
• Able to communicate information relating to equipment, its capabilities and able to inform on insurance coverage guidelines
• Continually strive to develop your knowledge and skills in all areas of your job

Requirements

Employment is contingent on Background investigation (company-wide)

Valid driver's license in state of residence with a clean driving record

Education and / or Experience

Bachelor's Degree in business or related degree; or equivalent combination of education and experience in HME, home health industry or business preferred

One to three years of supervisory experience with a minimum of one-year prior supervisory experience

Three years' experience in home health industry

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of instructions in a variety of communication mediums

Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Knowledge of insurance policies and requirements

Knowledge of medical billing practices and of billing reimbursement

Maintain confidentiality and practice discretion and caution when handling sensitive information

Medical terminology

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Strong leadership abilities to organize, plan and delegate properly in accordance with size and services of the location

Work independently and as part of a team