Customer Experience & Service Transformation Advisory Management Consultant (H&PS)

Overview

Customer Experience & Service Transformation Advisory Management Consultant (H&PS) at Accenture Song. Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution : growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at : www.accenture.com / song

Responsibilities

• Evaluate clients' current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals
• Define business cases, business and implementation roadmaps, and execute solutions
• Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences
• Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions
• Advise clients on ways to measure and improve their customer-centric metrics
• Lead change-management initiatives that drive adoption, ease implementation, and position clients' customer-service solutions for ongoing success
• Establish relationships with client stakeholders and build long-term partnerships for Accenture
• Identify opportunities and drive business development efforts to build the Accenture Consulting practice
• Manage and coach junior team members, and continue to grow your own expertise
• Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position
• Travel : As required for client support
• Location : Primary residency within 90 minutes of an approved Accenture office

Required qualifications

Preferred / Bonus points

Compensation and location

Compensation varies by location and experience. Role Location Annual Salary Range is listed for reference. California : $63,800 – $205,800; Colorado : $63,800 – $177,800; District of Columbia : $68,000 – $189,300; Illinois : $59,100 – $177,800; Minnesota : $63,800 – $177,800; Maryland : $63,800 – $177,800; New York / New Jersey : $59,100 – $205,800; Washington : $68,000 – $189,300. We accept applications on an ongoing basis with no fixed deadline. Information on benefits is here.

Equal Opportunity and accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation. If you require accommodation, you will be asked to participate in our process. For accommodation requests or questions, please call 1 (877) 889-9009 or contact your recruiter. Accenture is an EEO and Affirmative Action Employer of Veterans / Individuals with Disabilities, and is committed to veteran employment opportunities.

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