Customer Service Representative

Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy solving problems? Our client is seeking a Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, providing support, solutions, and a positive experience. If you're enthusiastic about building relationships and ensuring customer satisfaction, we want to hear from you!

Key Responsibilities :

• Customer Interaction : Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and enthusiasm.
• Problem Resolution : Investigate and resolve customer issues or complaints, escalating complex cases to the appropriate department as needed.
• Product Knowledge : Stay informed about the company's products and services to provide accurate information and recommendations to customers.
• Order Processing : Assist customers with order placement, tracking, returns, and refunds while maintaining detailed records of interactions.
• Documentation : Accurately document customer interactions and transactions in the CRM system.
• Customer Satisfaction : Proactively follow up with customers to ensure issues are resolved and their experience exceeds expectations.
• Team Collaboration : Collaborate with colleagues and departments to ensure seamless customer service delivery.
• Feedback : Gather and document feedback from customers to identify trends, improvements, and potential issues.

Requirements :