Customer Service Representative

Job Title : Customer Service Representative

Location : New York, NY 10004

Duration : 02+ Months

Job Description :

• Assist all line of business (Medicaid / Medicare / MLTC / CHP / EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
• Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
• Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc.
• Assist members with PCP selection as well as locating providers and vendor within plan’s network.
• Providing end to end customer support to drive customer satisfaction and improve customer experience.
• Interfacing with internal and external stakeholders to ensure complete resolution.