Head of Servicing

About GoodLeap : GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

We are seeking a Head of Servicing to lead and scale our servicing operations through the next phase of growth. This leader will own the full servicing lifecycle—from onboarding and customer support, through collections, recoveries, and investor relations and reporting—while championing the use of AI and next-generation technologies to drive efficiency, compliance, and customer satisfaction.

This is a unique opportunity for a seasoned servicing executive to lead and improve a world-class, tech-forward servicing function in one of the fastest-growing fintechs in the industry.

Essential Job Duties and Responsibilities

Oversee day-to-day loan servicing operations across customer support, payment processing, collections, recoveries, and investor relations and reporting.

Drive the adoption of advanced servicing platforms, automation tools, and AI solutions to deliver operational excellence, reduce costs, and improve customer outcomes.

Design and implement effective, data-driven collection strategies that balance recovery performance with customer experience.

Ensure accurate, timely, and compliant reporting to investors and other stakeholders.

Work with investors to understand what they are experiencing in pools of loans or leases to anticipate how asset performance may align or differ with their expectations.

Partner with Risk, Compliance, and Legal teams to ensure adherence to regulatory requirements and investor guidelines.

Recruit, mentor, and lead a high-performing servicing team, fostering a culture of accountability, innovation, and continuous improvement.

Build scalable processes, infrastructure, and partnerships to support rapid customer and asset growth. Test those processes to assure that we are properly managing operational risk and compliance.

Required Skills, Knowledge and Abilities :

10+ years of experience in loan servicing, with at least 5 years in a senior leadership role (preferably in fintech, banking, or consumer lending).

Deep expertise in servicing operations, servicing technology platforms, collections strategy / tactics, and investor relations / reporting.

Proven success scaling servicing functions to millions of customers and high asset volumes.

Strong understanding of regulatory frameworks (CFPB, FDCPA, etc.) and compliance best practices.

Passion for leveraging technology and AI to transform traditional servicing models.

Exceptional leadership skills with experience building and motivating high-performing teams.

Strong analytical, communication, and stakeholder management skills.

Why Join Us?

Play a defining role in scaling one of the most innovative fintechs in the market.

Lead the charge in modernizing loan / lease servicing with AI and next-gen technologies.

Join a mission-driven company that puts customers and responsible lending first.

Competitive compensation, equity participation, and executive-level benefits.

Compensation : $200-$300k annually

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position / department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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