Overview
Champion Window - Customer Support Specialist (on-site position)
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.
NOT a reomote position - on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities
• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned
Qualifications
· High school diploma or GED equivalent
· 5 year’s customer support experience preferred
· Experience in the home improvement industry a plus
· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
· Excellent work ethic, solid attendance record and attention to detail
· Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Customer Support Specialist • Salt Lake City, UT, US
If you take pride in turning customer challenges into positive experiences and want to work in a bright, team-focused environment, this position is for you.Join a collaborative team where your comm...Mostrar más
This position is an early career role; ideal candidates will have 6 months-1 year of applicable experience.The Support Analytics Specialist within our Supplier Support team accelerates our developm...Mostrar más
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Mostrar más
Join our growing team as a PayPal Customer Support Specialist to assist customers with account inquiries and payment issues.Work with your team to maintain efficiency and high standards.Deliver out...Mostrar más
Enterprise Customer Onboarding Specialist.We are looking for an energetic individual to join our team as an Customer Onboarding Specialist for our large mid-market and enterprise customers.You will...Mostrar más
Description Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores At Bath & Body Works, everyone belongs.We are committed to creating a culture ...Mostrar más
The Customer Support Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products.CSR’s will work collaboratively with ...Mostrar más
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Mostrar más
Preference for 1 of the following criteria:.Previous contact center experience.Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage acco...Mostrar más
As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and ...Mostrar más
Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...Mostrar más
Sales Support Representative:In-Person.Part time/Full Time (Seasonal) Moxie Pest Control in Salt Lake City, Utah is looking for an adaptable, coachable, fast learner who can assist our Sales Expert...Mostrar más
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Mostrar más
Customer Implementation Specialist.The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process.Implementation S...Mostrar más
Join a Leader in Home HealthcareAt Rotech Healthcare Inc.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment...Mostrar más
If you take pride in turning customer challenges into positive experiences and want to work in a bright, team-focused environment, this position is for you.Join a collaborative team where your comm...Mostrar más
Customer Care Specialist .Compensation: $23–$30/hr +.At Serenity, we believe purposeful work comes from helping people move forward.Our team is dedicated to creating supportive experiences that hel...Mostrar más
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience ...Mostrar más
