Client Success Specialist ( 6 month contract)

Client Success Specialist (6 Month Contract)

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role We're looking for a highly client services-oriented individual to join our team as a Client Success Specialist. In this role, you will build and maintain relationships with our clients and provide ongoing day-to-day account support, recommending cost-saving solutions and managing processes to optimize the productivity of their fleet. You will also contribute to the client's ability to achieve their company goals, as well as to Element Fleet's attainment of account retention and growth objectives.

What You'll Do

• Work with clients and internal cross-functional teams to develop the account strategy that best suits the clients' needs and goals.
• Executes and prioritizes day-to-day requests and activities, complex or routine, in accordance with the client's policies, procedures and priorities.
• Creates Action Plan (as necessary) for continual follow-through on tactical activities; establishes a regular rhythm with the client to report on progress.
• Applies knowledge and understanding of assigned client business and fleet requirements - including the programs they subscribe to, pricing structure, policy and parameters, inventory makeup, billing structure, ordering profiles etc.
• Uses discretion and independent judgment advising clients and works with clients to recognize need and recommend solutions.
• Takes ownership of client issues and applies critical thinking and problem-solving abilities.
• Customer data analysis and / or reporting
• Leverages subject matter experts to quickly and efficiently resolve inquiries
• Client Relationship Management - builds and sustains professional working relationships with client contacts in assigned portfolio.
• Proactively seeks to understand and assess client goals and objectives, recognize needs, and recommend solutions and cost savings ideas (including products and services overviews).
• May participate in client visits and / or travel to client's location to support business needs.

Internally, this role is referred to a FPS Partner.

Basic Qualifications

Preferred Qualifications

The base salary range for this position is $60,400 - $83,050 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations, or any other characteristic protected by federal, state, and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.