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Application Support Administrator

Application Support Administrator

Marsh & McLennan CompaniesTampa, FL, United States
Hace 2 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Why consider this job opportunity :

  • Generous time off, including personal and volunteering days
  • Tuition reimbursement and professional development opportunities
  • Flexibility of remote work
  • Charitable contribution match programs
  • Stock purchase opportunities
  • Inclusive and award?winning workplace culture

What to Expect (Job Responsibilities) :

  • Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
  • Resolve issues in a timely manner to minimize downtime and ensure optimal performance
  • Assist in escalating unresolved issues and provide prompt feedback to internal customers
  • Manage user access and permissions, ensuring data security and compliance with company policies
  • Collaborate effectively with cross?functional teams

    • What is Required (Qualifications) :

  • Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications
  • Experience working in a Help Desk environment, such as ServiceNow
  • Excellent attention to detail with proven organizational and time?management skills
  • Ability to work within a team environment and prioritize tasks in a fast?paced setting
  • Strong communication and interpersonal skills

    • How to Stand Out (Preferred Qualifications) :

  • Proficient with Windows Operating Systems and MS Office products
  • Some insurance agency experience
  • Familiarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, and Erlon

    • We prioritize candidate privacy and champion equal?opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top?tier employer.

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    Application Support • Tampa, FL, United States

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