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Customer Success Manager
Customer Success ManagerVirtualVocations • Bridgeport, Connecticut, United States
Customer Success Manager

Customer Success Manager

VirtualVocations • Bridgeport, Connecticut, United States
Hace 26 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

Lead customer onboarding and implementation, ensuring successful configuration and training

Monitor customer health metrics and drive retention through regular check-ins and business reviews

Identify growth opportunities within existing accounts and collaborate with cross-functional teams to support expansion

Required Qualifications

2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS

Proven track record in onboarding and retaining customers, with a focus on driving adoption

Strong project management skills, capable of handling multiple customer implementations simultaneously

Experience with CRM tools such as HubSpot or Salesforce

Self-motivated and detail-oriented, comfortable working autonomously in a fast-paced environment

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Customer Success Manager • Bridgeport, Connecticut, United States

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