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CoxHealth
IT Production Support AnalystCoxHealth • Springfield, MO, United States
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IT Production Support Analyst

IT Production Support Analyst

CoxHealth • Springfield, MO, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Summary

  • The Information Technology Production Support Analyst will be responsible for ensuring the availability, stability, and reliability of IT systems and applications used by an organization. The role involves monitoring system performance, identifying, and resolving technical issues, and ensuring that all systems are operating efficiently. The Information Technology Production Support Analyst will also be responsible for providing technical support to end-users and working with other IT teams to resolve complex technical issues.

Job Requirements

  • Education Preferred: Bachelor's degree in computer science, information technology, or a related field.
  • Experience Required: 4 years of experience in healthcare and/or IT production support, with a focus on application support and troubleshooting OR Bachelor's degree in computer science, information technology, or a related field.
  • Skills Enhanced technical skills to diagnose and resolve more complex technical issues, including system errors and application malfunctions. Experience in handling incidents, prioritizing them based on severity, and working with teams to mitigate the impact. Ability to work closely with Level 3 support teams, developers, and other stakeholders to escalate and resolve critical issues. Strong analytical skills to identify the root causes of recurring issues and recommend long-term solutions.
  • Licensure/Certification/Registration N/A
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IT Production Support Analyst • Springfield, MO, United States

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