Residential Appliance Repair Technician (Santa Rosa, CA)

Job Title : Residential Appliance Repair Technician

Client : Lake Appliance

Location : Multiple Locations

Job Type : Full-Time W-2

Salary : $30-$36 / hour (based on experience) commission (up to 30% per completed call)

Start Date : Immediate Openings

Reports To : Regional Service Manager

About Lake Appliance Repair

Lake Appliance Repair a family-owned company since 2005 is a leading provider of residential appliance repair services operating in 15 states with a strong presence on the West Coast and Hawaii. As a Whirlpool Samsung and LG manufacturer-authorized provider we deliver high-quality service earning multiple Professional Service Awards. Their 100% remote model supports technicians with fully stocked vans real-time dispatching and comprehensive training through the United Appliance Services Association. Join our team to work in a supportive family-oriented culture that values community involvement and professional growth.

Job Summary

We are seeking skilled Residential Appliance Repair Technicians to join our team in high-priority markets. Technicians will diagnose and repair a wide range of household appliances manage 812 daily service calls and provide exceptional customer service. This role offers competitive pay comprehensive benefits and ongoing training with opportunities for technicians of all levels and abilities.

Key Responsibilities

Diagnose and repair residential appliances (refrigerators washers dryers dishwashers ranges microwaves ice makers) for Whirlpool Samsung and LG brands.

Perform sealed system repairs (e.g. compressors evaporators) and use lock ring or brazing methods (training provided).

Manage daily service calls via tablet-based dispatching optimizing tight routes from a home-based operation.

Provide exceptional customer service explaining repairs clearly and de-escalating frustrated clients with professionalism.

Pre-screen calls and coordinate parts delivery to ensure first-call completion maximizing efficiency and commission earnings.

Maintain clear communication with dispatch and management adhering to Lakes 100% remote operational model.

Engage in ongoing training to stay current on appliance technologies (e.g. smart appliances).

Mentor junior technicians (preferred for Full-Line Technicians) in small markets with 25 team members.

Requirements

• Experience : 2 Years of Residential Appliance eRepair Experience
• Certifications : EPA Universal Certification preferred (required for sealed system repairs training provided for Trainees).
• Technical Skills : Proficiency in diagnosing and repairing appliances using multimeters schematics and tools; knowledge of electrical plumbing and HVAC systems.
• Customer Service : Strong communication skills to explain repairs and manage client expectations with a proven ability to handle frustrated customers.
• Organizational Skills : Ability to manage high call volumes coordinate parts and optimize routes.
• Adaptability : Willingness to learn Lakes processes and new technologies (e.g. smart appliances).
• Teamwork : Enthusiasm for team collaboration and community involvement (e.g. volunteering).
• Other : Valid drivers license ability to pass background checks and drug screening.

Preferred Skills

Benefits

Why Join Lake

Join a family-run company with a national footprint where your skills make a difference. With a commitment to quality community and technician support Lake Appliance Repair offers a rewarding career with growth opportunities in a high-demand industry.

Required Skills :

Experience : 2 Years of Residential Appliance eRepair Experience Certifications : EPA Universal Certification preferred (required for sealed system repairs training provided for Trainees). Technical Skills : Proficiency in diagnosing and repairing appliances using multimeters schematics and tools; knowledge of electrical plumbing and HVAC systems. Customer Service : Strong communication skills to explain repairs and manage client expectations with a proven ability to handle frustrated customers. Organizational Skills : Ability to manage high call volumes coordinate parts and optimize routes. Adaptability : Willingness to learn Lakes processes and new technologies (e.g. smart appliances). Teamwork : Enthusiasm for team collaboration and community involvement (e.g. volunteering). Other : Valid drivers license ability to pass background checks and drug screening. Preferred Skills Sealed system repair experience (e.g. compressors evaporators). Mentoring or supervisory experience (valued for Full-Line Technicians). Familiarity with Whirlpool Samsung LG appliances and warranty work. Experience with tablet-based dispatching and remote operations.

Key Skills

Customer Service,Mobile Devices,Locksmith,Apache,Mechanical Knowledge,Auto Body Repair,Roofing,Schematics,Soldering,Appliance Repair,Equipment Repair,Power Tools

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 70000 - 100000