Program Manager, Marketplace

About the Role

As Program Manager, Marketplace, youll play a pivotal role in shaping the strategy, performance, and long-term success of Cargados freight marketplace. Youll bring together strategic thinking, analytical rigor, and operational excellence to solve some of the most complex challenges in freight tech.

This is a highly cross-functional and high-visibility role; youll collaborate with leadership, data, operations, and customer-facing teams, as well as with Cargado customers, to strengthen marketplace efficiency and drive growth. Youll report to the Head of Marketplace Strategy and be a key player in defining how Cargado scales.

What Youll Do

Build and Own Marketplace Analytics : Develop insights and reporting that define how Cargado measures marketplace performance. Youll be the hands-on creator of tools, dashboards, and analyses, leveraging SQL and modern AI-powered products to automate insights, monitor health, and inform decision-making.

Lead Cross-Company Initiatives : Take ownership of high-impact, ambiguous challenges that cut across teams. Create data-driven strategies, drive alignment, and execute initiatives from inception through implementation.

Automate and Innovate Workflows : Use available tools and emerging AI technologies to automate workflows for yourself and Cargado team members. Continuously explore and apply cutting edge methods, such as AI-agentic workflows, to create scalable, organization-wide efficiency.

Deeply Understand Our Customers : Use data analysis and structured investigation to uncover insights about both brokers and carriers, shaping how Cargado serves each side of the marketplace.

Drive Marketplace Strategy : Partner closely with company leadership to guide marketplace priorities, balancing customer needs with business objectives.

Collaborate Across Teams : Work directly with internal stakeholders and customers to identify and solve key operational and strategic issues impacting marketplace health and growth.

Embrace Startup Speed : Cargado is a startup. We move fast, try new things, fail at some, and quickly pivot often. We need someone excited by the chaos and ready to dive in head first.

Qualifications

5+ years of experience in Program Management or Data Analytics, ideally in freight, logistics, or marketplace environments

Advanced proficiency in SQL, with proven ability to translate complex data into clear, actionable insights

Hands-on experience building tools, automations, and workflows using SQL and AI technologies

Demonstrated success leading cross-functional initiatives and aligning diverse stakeholders

Comfortable with ambiguity, with the ability to turn abstract challenges into structured, scalable solutions

Experienced with Metabase, HubSpot, and Google Workspace for analytics, CRM, and collaboration

Bilingual in English and Spanish preferred