Full Time - Fulfillment Team Lead - Day

Job Title

Coach and model service excellence through accurate and high quality picking, staging, and order validation. Respond to customer and associate questions, resolve issues, and escalate when needed. Balance service, administrative, and maintenance tasks with fulfillment responsibilities. Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside. Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively. Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards. Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements. Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.

Minimum Qualifications

• High School diploma or GED
• 1-2 Years of retail, operations, or fulfillment experience
• 1-2 Years strong communication and problem-solving skills with a customer-first mindset
• 1-2 Years ability to prioritize and balance multiple tasks in a fast-paced environment
• 1-2 Years demonstrated leadership skills with the ability to influence and coach others
• 1-2 Years working knowledge of order management systems, inventory processes, and safety compliance
• Ability to operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)
• Experience using technology such as a smartphone and other general computer equipment
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily
• Commitment to safety standards and compliance requirements
• Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role

Pay Range : $15.50 - $16.75 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.