Managed Services Agent

A company is looking for a Managed Services Agent - Healthcare (Remote).

Key Responsibilities

Manage incoming consultations through consultation lifecycle workflows and patient rounding workflows

Prioritize and assign emergency and non-emergency consultations across multiple service lines

Maintain professional relationships with clinical and operational teams to ensure efficient service delivery

Required Qualifications

High School Diploma, GED, or equivalent certification required

At least one year of experience in a call center environment or healthcare / IT

Proficiency with Microsoft Office programs and communication tools

Ability to learn software and systems effectively

Enthusiastic about impacting patient lives positively