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Reservations Manager

Reservations Manager

70 Centennial Olympic Park OZ Employer LLC DBA Hotel PhoenixAtlanta, GA, US
Hace 18 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Job Title : Reservations Manager

Reports to : Director of Sales (with a dotted line to the VP and Regional Director of Revenue Management)

Supervises : Reservation / Group Coordinators

Job Summary : As the Reservations Manager, you will oversee the reservations department, ensuring efficient and effective management of room bookings, the reservations call center, and guest accommodations. In addition to leading the reservations team, you will support revenue management initiatives and coordinate with various departments to optimize occupancy, maximize revenue, and deliver exceptional guest service. This role requires strong leadership, analytical thinking, and a collaborative approach to drive performance and achieve hotel objectives.

Key Responsibilities :

Lead & Team Management :

  • Supervise, train, and mentor Reservations / Group / Sales Coordinators, ensuring consistent performance and adherence to hotel standards.
  • Manage team scheduling, workload distribution, and performance reviews.
  • Foster a collaborative, guest-focused work environment while maintaining high productivity.

Reservation Oversight & Accuracy :

  • Oversee and audit daily reservations for all sources (call center, hotel website, OTAs, GDS, group blocks).
  • Ensure all bookings are entered correctly in the PMS, including rates, dates, room types, and special requests.
  • Identify and resolve reservation discrepancies, duplicate bookings, or potential overbooking situations.

    • Group & Event Reservations :

  • Manage creation, maintenance, and monitoring of group blocks in PMS.
  • Track group pickup, enforce cutoff dates, and adjust inventory as needed.
  • Coordinate with Sales, Catering, Conference Services, and the call center to ensure group bookings align with contracts and client expectations.

    • Revenue Management Support

  • Collaborate with the Revenue Management team to implement pricing strategies and inventory controls.
  • Monitor daily pickup, pace, and demand trends to identify revenue opportunities.
  • Assist in managing rate loading, restrictions, and promotional offers across distribution channels.
  • Participate in weekly revenue strategy meetings, providing insights from reservation data and guest booking behavior.
  • Support forecasting efforts by providing accurate reservation and group data

    • Reservations Coordination

  • Act as the primary liaison between the hotel and the offsite call center, ensuring timely updates on promotions, policies, and availability.
  • Respond to guest inquiries and special requests with professionalism and efficiency.
  • Ensure seamless communication with Front Office, Housekeeping, and Accounting to support guest satisfaction and operational accuracy.
  • Maintain and update standard operating procedures for reservations and group bookings.

    • Reporting & Analysis :

  • Generate and distribute daily, weekly, and monthly reservation, pickup, and pace reports.
  • Analyze booking trends, conversion rates, cancellation patterns, and no-show data.
  • Provide actionable insights to improve booking processes and revenue performance.

    • Other Duties :

  • Perform other duties as assigned, contributing to the hotel’s overall revenue performance and guest satisfaction goals.

    • Qualifications :

  • 3+ years of hotel reservations, front office, or revenue management experience, with at least 1 year in a supervisory role.
  • Strong working knowledge of hotel PMS and CRS systems; OTA and GDS experience preferred.
  • Familiarity with revenue management principles, pricing strategies, and group booking processes.
  • Excellent organizational skills, attention to detail, and problem-solving ability.
  • Strong leadership, coaching, and communication skills.
  • Proficient in systems such as HMS, IDeaS, SynXis, and Microsoft Office Suite.

    • Additional Requirements :

  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong analytical mindset with a proactive approach to identifying revenue opportunities.
  • Collaborative team player with excellent communication and organizational skills.
  • Commitment to delivering exceptional guest service and supporting hotel revenue goals..
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