Technical Communicator

Job Description

Job Description

Who We Are :

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing :

As the Technical Communicator you will be responsible for providing technical support for Earthmoving Equipment and Engines. Research into systems operations, service magazines, TIB’s and service letters and providing that information of our technicians, PSSRs and management. This job also requires Troubleshooting assistance, basic failure analysis reporting, DSN communications to Cat and technicians, sales reps and customers to enhance the service, sales and reliability of the Caterpillar Product

Primary Responsibilities :

• Support technicians in initial machine troubleshooting.
• To support technicians in Dealer DSN.
• Review DPSS for quick finds.
• Review DSN ticket

Review for proper information.

Forward DYI calls that need advance support, but with DYI charge.

Additional Responsibilities :

Rolling 12 and aged list updates. List to provide location.

Who We Are Looking For :

To be successful in this position you should be able to successfully troubleshoot with Yancey technicians or customers, machine issues over the phone or in person. The ability to multitask, problem solve and be organized are essential to this position as well.

Education / Experience :

Values :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Employee Wellness Program

Personal Time Off

Career Development