Events Program Manager

Meeting And Events Program Manager - On-site, Oakland, CA

The Meeting and Events Program Manager plays a critical role in delivering high-quality, consistent, and memorable event experiences across Block's portfolio. This role sits within the JLL Experience Services and partners closely with the Block events team to lead event delivery, support strategic program development, and ensure operational excellence.

This is a hands-on leadership role that blends strategy, people leadership, and execution. You will act as a player-coach, leading JLL Events Coordinators while stepping in to support event execution during high-volume periods, escalations, or complex event needs.

Check out some of your day :

• Lead event program strategy and execution by ensuring alignment with Block's global standards, serving as primary strategic contact for coordinators, vendors, and venue partners, and directly supporting high-profile events with senior leadership participation during peak periods.
• Manage and develop event team through mentoring JLL Events Coordinators, providing day-to-day guidance and escalation support, acting as player-coach during high-volume periods, and supporting onboarding, training, and continuous development initiatives.
• Drive cross-functional collaboration with Workplace, Facilities, End Experience Services, IT / AV, and Operations teams to integrate event services with site operations, while partnering with Block's Global Events Lead to promote consistency and scale successful models.
• Develop and optimize program processes by creating and maintaining event documentation, playbooks, SOPs, and execution guidelines, while identifying improvement opportunities through process standardization and trend analysis.
• Establish performance measurement systems by tracking key metrics aligned to client and program goals, implementing continuous improvement initiatives, and streamlining event-related procedures with the Operations Manager.
• Cultivate stakeholder relationships and service excellence by building strong connections with Block stakeholders, maintaining proactive high-touch service delivery that exceeds expectations, and gathering feedback to enhance future event experiences.

Here is who we are looking for :

What success looks like :

Pay $110,000-117,000 with a 10% targeted bonus of the annual salary

Schedule : Monday - Friday 8 a.m. - 5 p.m. with flexibility needed for events

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position : 110,000.00 117,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : On-site Oakland, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :