Wish Manager, Bilingual

Job / Position Title : Wish Manager (Bilingual, local wishes)

Department : Mission Delivery

Supervisor : Vice President of Mission Delivery

Together, we create life-changing wishes for children with critical illnesses. From our humble beginnings with one boy’s wish to be a police officer, we have evolved to be one of the world’s leading children’s charities, serving children in every community in the United States and its territories. With the help of generous donors and nearly 100 local volunteers, Make-A-Wish Texas Gulf Coast and Louisiana granted 650 children’s wishes last year.

Position Summary : This role offers the opportunity to directly impact the lives of children with critical illnesses by leading the wish experience from start to finish. As part of one of the nation’s leading chapters, you’ll help bring hope, strength, and joy to families while contributing to a high-performing, mission-driven team.

Duties and Responsibilities :

Wish Planning & Execution

• Works within the structure and design of wish granting policies and procedures to ensure quality wishes are granted while maintaining sensitivity to the needs of wish families and their unique circumstances. Always looking for a solution that enables a child to receive their one true wish within the Make-A-Wish standards and guidelines.
• Ensures that vision of the child is met to best of organizational ability. Exercises independent judgement through wish discovery in circumstances where children are undecided or are unable to verbalize their wish.
• Independently analyzes applicable medical data and social work information for each child receiving a wish to ensure that any medical needs are adequately addressed in the wish process. Communicates directly with medical professionals to obtain any additional medical information needed to proceed with wish planning.
• Manages all specific aspects involved with each wish, including but not limited to : transportation, accommodation, services, assisting chapters, project planning, medical equipment, necessary medical forms, liability forms, and itineraries.
• Responsible for developing and ensuring an appropriate and unique budget for each wish.
• Monitors cash costs closely adjusting wish expenses as needed.
• Inputs, updates, and maintains wish information in Salesforce database as planning / progression of wish occurs.
• Ensures all wish follow up work is completed; anecdotal reports, wish receipt, in-kinds, wish file close out, etc.

Team & Volunteer Leadership

Medical & Crisis Coordination

Stakeholder Engagement

Team & Volunteer Leadership

Program Oversight & Reporting

Compliance & Culture

Knowledge and Abilities

Desired Qualifications

Working Conditions

This position is in Make-A-Wish Texas Gulf Coast and Louisiana chapter, and will be based at the Stafford, TX office The position requires the individual to work in an office environment in a shared office space. Incumbent must be willing to work some nights / weekends. This position primarily requires in-office work, with the flexibility to telecommute two days per week. Some local travel may be required for wish coordination and chapter events.

We offer a comprehensive benefits package including 100% employer paid for healthcare, dental, and vision insurance; basic life insurance; short-term and long-term disability. Medical coverage for employee’s family members is available through company policy, with a portion of this coverage subsidized by employer.

After one year of service, employees become eligible to participate in a company 401(k) retirement savings plan, with an employer match up to 6% of compensation.

We offer full-time employees a hybrid work schedule, beginning with one remote day per week, moving to two remote days per week after six months. Our chapter provides generous paid time off, as well as 14-16 paid holidays in a calendar year, including a week near the end of December.

Join Our Team of Inspired People Transforming Lives

We are more than a great place to volunteer - our work is life changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts and experiences are united in purposeful work. We are fueled and guided by our values - values that are represented in the inspired people we work with and the transformational work we do every day.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability, and other legally protected characteristics.