Regional IT Manager, North America

Job Description

Job Description

Description :

The Regional IT Manager, North America (NAM) is part of Kymera’s Global IT Operations team, responsible for overseeing the delivery and continuous improvement of IT services across manufacturing plants and office locations in the USA and Canada. This hands-on and service-focused leadership role will drive operational reliability, user satisfaction (UX), and service performance (KPIs), while ensuring alignment with global IT standards and compliance frameworks (such as CMMC 2.0) and meeting CUI protection requirements.

This role requires close collaboration with global IT teams, local business leadership, and Operational Technology (OT) teams, with a practical understanding of manufacturing environments and IT / OT interactions.

This is a full-time, five-day-per-week role based in Durham, NC, with at least four days per week on-site. Due to some compliancy requirements, applicant must be a US Citizen or a permanent resident (green card holder).

JOB RESPONSIBILITIES :

• Own the end-to-end delivery of IT services (infrastructure, devices, applications, support, and security) while driving continuous service improvement and focusing on user experience (UX).
• Act as the primary IT contact for regional business and plant leadership, translating needs into IT solutions that support business and operational priorities.
• Collaborate with global IT functions (Infrastructure, Security, Applications, End-User Support) for alignment and deployment of IT services.
• Manage digital workplace services, remote work enablement, collaboration tools, and device lifecycle.
• Oversee external service providers (MSPs), ensuring KPI-driven performance and service quality.
• Promote a root-cause resolution mindset, ensuring temporary fixes are followed by permanent solutions.
• Lead and coordinate regional IT projects, including rollouts, upgrades, migrations, and M&A activities.
• Support IT governance, compliance, CMMC 2.0, and CUI protection requirements, including audits and assessments.
• Support IT budgeting, procurement, and project execution in partnership with global teams.
• Drive user satisfaction improvements using feedback and service performance metrics.

TRAVEL : Expected occasional travel in the USA and Canada

Requirements :

PREFERRED SKILLS & EXPERIENCE :

KEY COMPETENCIES :