HOUSEKEEPING MANAGER

Job Description

Posted Tuesday, June 10, 2025 at 4 : 00 AM

Thank you for applying to one of the most premier places to work in Northeast Florida! People are our greatest asset, and we are currently seeking motivated individuals to join our team.

Staff at The Lodge & Club enjoy a safe and beautiful working environment at the #1 Beach Resort in Northeast Florida!

What is the #1 trait of our staff members? A great attitude! Being part of this high-performance team includes various resort privileges and benefits. We seek enthusiastic, respectful candidates who enjoy working hard and having fun. Career growth, training, and promotional opportunities are available for those with a strong work ethic and desire to succeed.

The Lodge & Club at Ponte Vedra Beach is the top place to work on the beach in Northeast Florida. Join our extraordinary team and discover why!

Education : Prefer a minimum of a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.

Training & Experience : Minimum 3 years of experience in a Housekeeping leadership role.

Job Knowledge : Focuses on ensuring product quality, guest and member satisfaction, and achieving fiscal / financial goals.

Job Summary / Overview : The Housekeeping Manager oversees daily Housekeeping operations and staff, focusing on Public and Meeting Spaces, Gym, Restaurants, and Employee areas. Ensures areas are clean and well-maintained, directs the team, and conducts regular inspections to deliver results.

Physical Abilities : Must be able to drive a motor vehicle (valid driver's license required), lift and carry 40 pounds, and work outdoors in all weather conditions for extended periods.

Duties and Functions :

• Review staffing levels to meet quality, guest service, and operational needs.
• Oversee task checklists for all areas to ensure coverage and service quality.
• Monitor inventory and supplies to ensure adequate stock.
• Supervise inspection programs for cleanliness and maintenance.
• Manage departmental resources responsibly.
• Ensure staff have proper supplies, equipment, and adhere to standards.
• Communicate focus areas to staff and follow up for understanding.
• Supervise daily shift operations, ensuring standards are met.
• Participate in departmental meetings, communicating goals clearly.
• Utilize training tools and provide follow-up to staff.
• Foster open communication and teamwork among employees.
• Schedule staff according to business needs and track attendance.
• Set clear expectations and priorities for employees.
• Administer policies fairly, including disciplinary procedures.
• Observe employee interactions and provide feedback.
• Recognize employee achievements regularly.
• Gather employee feedback and address concerns.
• Conduct disciplinary actions when necessary.
• Participate in recruiting, interviewing, hiring, and training new staff.
• Model hospitality and positive attitude.
• Contribute to initiatives aimed at improving guest satisfaction.
• Empower employees to deliver excellent service.
• Prioritize guest satisfaction in all meetings and activities.
• Handle guest issues professionally and exceed expectations.
• Promote a culture of cleanliness and continuous improvement.
• Perform additional duties as assigned by the Director of Rooms.

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