The Construction Project Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute construction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in construction services.
Primary Roles and Responsibilities
Review estimate and scope of work.
Obtain client agreement on scope and estimate.Followed up on by the Construction Administrator
Review scope of work, TAM report / budgets with the Construction Operations Manager, Superintendent, and Subcontractors.Project InitiationSecure (through the ATP execution) the project with the customer.
Obtain customer agreement on scope and estimate.Sell any potential projects and upgrades / change orders to the customer.Educate customers on construction process and timing.Present and review support documentation developed by SERVPRO of Mobile
Construction FAQ, Construction Process Overview, etc.Project ExecutionCreate project schedule and timeline (including project completion deadline).
Identify and qualify subcontractors and resource providers.Review scope of work, TAM report / budgets with the Construction team / Subcontractors.Negotiate terms and set expectations.Schedule all subcontractors and material suppliers.Plan, organize, and manage crews and subcontractors.Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.Collect payments from the customer in accordance with the established job billing guidelinesThe PM should always perform a very detailed walk-through with the Subcontractor and / or the Lead Carpenter prior to the Final Walk-Through to identify any potential issuesCustomer SatisfactionBe responsible for customer service and management of the customer experience.
Compile and resolve punch list items.Perform final walk-through with customer.Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.Manage all warranty activities.Field Team ManagementManage all field personnel, including handling requests, rewards, issues and concerns
Take full ownership of your team
Recruit, evaluate and hire additional field personnel as neededPerform daily checks of the crews' vehicles to ensure they are clean, organized and properly inventoriedChecking for obvious overstock of items / materials in the vehicle
Perform details weekly inventorying of crews' tools and equipment