Implementation Manager
Before a flock ever moves as one, there's a shepherd quietly assessing the terrain, anticipating risks, and guiding the group toward safe ground without overwhelming them. The best guidance is calm, deliberate, and focused on what matters most in the moment. That's the spirit of the Implementation Manager role at Mercury.
Mercury is building the financial stack for ambitious startups. We combine banking, payments, credit, and financial workflows into a product founders actually want to use, and can trust as they grow.
As an Implementation Manager on the Revenue team, you'll work with Mercury's highest-value new customers at the very start of their journey. Your role is to deliver short, high-impact implementation and education experiences that help founders understand what matters most, get value quickly, and build confidence operating on Mercury from day one.
- Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Here Are Some Things You'll Do On The Job :
Own a rolling book of approximately 2030 active implementations, balancing urgency, risk, and customer impactLead 12 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their businessGuide founders and operators through Mercury banking, IO, and core financial workflows in a way that is practical, clear, and confidence-buildingMake real-time prioritization decisions across customers with different needs, timelines, and levels of complexityMonitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patternsDistill what you see into clear, actionable insights for Product, Sales, and downstream teamsEnsure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term successYou Should :
Have experience leading customer-facing conversations where time is constrained and outcomes matter, such as implementations, onboarding, account management, or technical enablementBe comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomesBring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the restBe able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trendsWork effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noiseTake ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbookBe comfortable operating in fast-moving, ambiguous environments where products, processes, and priorities evolve quicklyCare deeply about delivering high-quality, consistent customer experiences at scaleThe total rewards package at Mercury includes base salary, equity, and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following :
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area : $119,400 - $134,300US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area : $107,500 - $120,900Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.