Talent.com
Implementation Manager
Implementation ManagerMercury • San Francisco, CA, US
Implementation Manager

Implementation Manager

Mercury • San Francisco, CA, US
Hace 24 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Implementation Manager

Before a flock ever moves as one, there's a shepherd quietly assessing the terrain, anticipating risks, and guiding the group toward safe ground without overwhelming them. The best guidance is calm, deliberate, and focused on what matters most in the moment. That's the spirit of the Implementation Manager role at Mercury.

Mercury is building the financial stack for ambitious startups. We combine banking, payments, credit, and financial workflows into a product founders actually want to use, and can trust as they grow.

As an Implementation Manager on the Revenue team, you'll work with Mercury's highest-value new customers at the very start of their journey. Your role is to deliver short, high-impact implementation and education experiences that help founders understand what matters most, get value quickly, and build confidence operating on Mercury from day one.

  • Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here Are Some Things You'll Do On The Job :

  • Own a rolling book of approximately 2030 active implementations, balancing urgency, risk, and customer impact
  • Lead 12 focused implementation and training sessions per customer, centered on the products and workflows that matter most to their business
  • Guide founders and operators through Mercury banking, IO, and core financial workflows in a way that is practical, clear, and confidence-building
  • Make real-time prioritization decisions across customers with different needs, timelines, and levels of complexity
  • Monitor usage signals, customer feedback, and operational data to identify risk, opportunity, and emerging patterns
  • Distill what you see into clear, actionable insights for Product, Sales, and downstream teams
  • Ensure thoughtful documentation and clean handoffs once implementation is complete, setting customers and internal teams up for long-term success
  • You Should :

  • Have experience leading customer-facing conversations where time is constrained and outcomes matter, such as implementations, onboarding, account management, or technical enablement
  • Be comfortable facilitating calls with founders and operators, guiding discussions toward decisions, next steps, and measurable outcomes
  • Bring strong judgment about what matters most in high-impact moments, and the discipline to deprioritize the rest
  • Be able to interpret customer signals, usage data, and operational metrics to inform prioritization and surface meaningful trends
  • Work effectively across Sales, Product, and downstream teams, advocating for customers while minimizing friction and noise
  • Take ownership of outcomes and follow through, even when work spans multiple teams or lacks a clear playbook
  • Be comfortable operating in fast-moving, ambiguous environments where products, processes, and priorities evolve quickly
  • Care deeply about delivering high-quality, consistent customer experiences at scale
  • The total rewards package at Mercury includes base salary, equity, and benefits.

    Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

    Our target new hire base salary ranges for this role are the following :

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area : $119,400 - $134,300
  • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area : $107,500 - $120,900
  • Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.

    Crear una alerta de empleo para esta búsqueda

    Implementation Manager • San Francisco, CA, US

    Ofertas similares
    Implementation Engineer

    Implementation Engineer

    Adyen • San Francisco, CA, United States
    A tiempo completo
    Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.At Adyen, everyt...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Strategic Implementation Manager

    Strategic Implementation Manager

    Canva • San Francisco, California, USA
    A tiempo completo
    Join the team redefining how the world experiences design.Hey gday mabuhay kia ora 你好 hallo vítejte!.We know job hunting can be a little time consuming and youre probably keen to find out whats on ...Mostrar más
    Última actualización: hace 8 días • Oferta promocionada
    Senior Implementation Manager

    Senior Implementation Manager

    Collate • San Francisco, CA, United States
    A tiempo completo
    Collate is an AI document generation platform for life sciences.We automate paperwork with AI, helping our customers get life‑saving innovations to patients years faster. Collate is an end‑to‑end so...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Senior Solution Implementation Manager San Francisco, United States

    Senior Solution Implementation Manager San Francisco, United States

    Scmdojo • San Francisco, CA, United States
    A tiempo completo
    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their comp...Mostrar más
    Última actualización: hace 15 días • Oferta promocionada
    Senior Solution Implementation Manager

    Senior Solution Implementation Manager

    Anaplan • San Francisco, CA, United States
    A tiempo completo
    At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their comp...Mostrar más
    Última actualización: hace 22 días • Oferta promocionada
    Senior Manager, Implementation

    Senior Manager, Implementation

    Brex Inc. • San Francisco, CA, United States
    A tiempo completo
    Senior Manager, Implementation#### San Francisco, California, United StatesSenior Manager, Implementation • •Why join us • •Brex is the AI-powered spend platform. We help companies spend with confidence...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Senior Manager, Implementation

    Senior Manager, Implementation

    Brex • San Francisco, CA, United States
    A tiempo completo
    Brex is the AI-powered spend platform.We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses.Tens of ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Implementation Specialist

    Implementation Specialist

    Artos • San Francisco, CA, United States
    A tiempo completo
    At Artos, we build tools that help biopharma companies create and manage their R&D documentation in a fraction of the time. If you’re looking to join a team whose mission is to fundamentally change ...Mostrar más
    Última actualización: hace 27 días • Oferta promocionada
    Senior Implementation Project Manager

    Senior Implementation Project Manager

    Intercom • San Francisco, California, USA
    A tiempo completo
    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin the most advanced customer service AI agent on the market lets b...Mostrar más
    Última actualización: hace 15 días • Oferta promocionada
    Implementation Manager

    Implementation Manager

    VirtualVocations • Oakland, California, United States
    Indefinido
    A company is looking for an Implementation Manager III.Key Responsibilities Manage and prepare implementation plans from prospect presentations through to completion Coordinate internal meetings...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Implementation Manager

    Implementation Manager

    Stellic • San Mateo, CA, US
    A tiempo completo
    This is an opportunity to work closely with multiple enterprise partners to deliver the implementation of a unified and student-centric degree management platform. As an Implementation Manager, you ...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Implementation Manager, IT

    Implementation Manager, IT

    Rippling • San Francisco, CA, US
    A tiempo completo
    Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and co...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Strategic Implementation and Process Optimization Manager

    Strategic Implementation and Process Optimization Manager

    Kaav • San Francisco, CA, US
    A tiempo completo
    Strategic Implementation and Process Optimization Manager / h2pThe Difference You Will Make : As a Strategic Implementation and Process Optimization Manager, you are responsible for driving large-scal...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Implementation Manager

    Implementation Manager

    Welkin Health, Inc. • San Francisco, CA, US
    A tiempo completo
    Quick Apply
    Welkin Health is looking for an Implementation Manager to work closely with our Sales, Product, and Engineering teams to support the entire customer journey from the early sales cycle through Go Li...Mostrar más
    Última actualización: hace más de 30 días
    Project Manager Implementation

    Project Manager Implementation

    Shopmonkey • San Francisco, California, USA
    A tiempo completo
    As Project Manager you will be instrumental in onboarding large-scale enterprise and mid-market customers from project initiation to final deliverables. You will have the chance to work closely with...Mostrar más
    Última actualización: hace 21 días • Oferta promocionada
    Platform Implementation Manager (Project Manager)

    Platform Implementation Manager (Project Manager)

    Optomi • San Francisco, CA, United States
    A tiempo completo
    Optomi, in partnership with a leading food-delivery service, is looking for a Platform Implementation Manager to join their Platform Merchant Experience team. The Platform Implementation Manager wil...Mostrar más
    Última actualización: hace 4 días • Oferta promocionada
    Implementation Specialist

    Implementation Specialist

    Saasgrid • San Francisco, CA, United States
    A tiempo completo
    SaaSGrid is the first BI tool built specifically for SaaS companies.We integrate with CRMs, billing systems, general ledgers, and spreadsheets and calculate over 100 SaaS metrics, empowering compan...Mostrar más
    Última actualización: hace más de 30 días • Oferta promocionada
    Implementation Specialist

    Implementation Specialist

    Trustlayer • San Francisco, CA, United States
    A tiempo completo
    We're revolutionizing the insurance industry with cutting-edge SaaS technology.Our platform streamlines compliance and vendor management, making life easier for organizations and their partners.We'...Mostrar más
    Última actualización: hace 13 días • Oferta promocionada