Learning and Development Specialist

Learning & Development Specialist

Location :  Framingham, MA

Company Overview

Join a dynamic retail company headquartered (or with a major hub) in  Framingham, Massachusetts —a vibrant center for retail and distribution. Our company is dedicated to providing exceptional customer experiences, empowering employees, and fostering a culture of learning and growth. As we expand across regional and national markets, we’re seeking a  Learning & Development Specialist  to design and deliver impactful training programs for our retail workforce.

Position Summary

The  Learning & Development (L&D) Specialist  plays a key role in supporting both corporate and store-level retail teams. This person will assess learning needs, design engaging training materials, and facilitate programs that build skills, drive sales performance, and strengthen leadership capability.

You’ll work closely with HR, Store Operations, and functional leaders to create learning experiences that align with the company’s mission and strategic priorities.

Key Responsibilities

• Conduct training needs assessments through surveys, interviews, store visits, and performance metrics to identify opportunities for skill enhancement and development.

Design and develop training content for retail audiences — including new hire onboarding, product knowledge, customer service, leadership development, and compliance training.

Deliver in-person and virtual learning experiences using a variety of methods : classroom facilitation, on-the-job coaching, webinars, and microlearning.

Partner with HR, Operations, and Store Managers to ensure training initiatives support company goals, store execution standards, and customer experience objectives.

Evaluate program effectiveness through feedback surveys, assessments, and key performance indicators (KPIs); continuously refine materials based on results.

Maintain and optimize use of the company’s  Learning Management System (LMS) , ensuring accurate tracking, completion reporting, and analytics.

Support leadership in building a culture of continuous learning by promoting development opportunities, mentoring store leaders, and sharing best practices.

Manage logistics for training events : scheduling sessions, coordinating venues, preparing materials, and managing budgets or vendor relationships.

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.