Retail Customer Service Associate

Store Consultant

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs and graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

General Duties and Responsibilities :

People :

Follows instructions of supervisors and assists other team members in performing store functions

Assists in the training of store team members

Service :

Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need

Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Ensures all customer problems are resolved quickly and to the satisfaction of the customer

Takes complex customer orders using order systems and provides accurate pricing information

Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents

Maintains a safe, clean and orderly retail Store

Profit :

Ensures confidentiality of customer data and careful handling of documents, media, and packages

Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change

Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability

Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage

Takes preemptive action to prevent errors and waste

Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

Self-Management :

Performs multiple tasks at the same time

Looks for opportunities to improve

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.