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Quality Assurance Analyst
Quality Assurance AnalystAssociation Member Benefits Advisors, LLC • Urbandale, IA, US
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Quality Assurance Analyst

Quality Assurance Analyst

Association Member Benefits Advisors, LLC • Urbandale, IA, US
Hace 21 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Job Description

Description :

AMBA is seeking a detail-oriented Quality Assurance Analyst to join our growing team! We’re looking for someone with a growth mindset, eager to build their skills, and ready to thrive in a fast-paced, collaborative environment.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
  • Annual Bonus Program.
  • Corporate 401k Matching.
  • Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
  • Sick time that can be used for both physical and mental wellness days.
  • Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
  • Free, confidential counseling and support through our Employee Assistance Program (EAP).
  • Support & development to cultivate your knowledge and continuing education to support your professional designations.
  • Business casual dress code.
  • Hybrid work arrangement.

About the Role

The primary role of the QA Analyst includes conducting call and file reviews for assigned business units, participating in monthly calibration sessions, gathering and analyzing data and reports, and evaluating workflows. This role also supports the development of training and best practices, collaborates across teams to maintain quality and consistency, and contributes to projects that enhance the organization's overall effectiveness.

The Day-to-Day

  • Perform thorough call and file reviews while consistently meeting production targets and milestones.
  • Analyze QA review results to identify patterns and trends, providing clear, actionable feedback that supports continuous improvement across business units.
  • Complete monthly workflow assignments on time, while proactively identifying and implementing opportunities to streamline QA processes and increase efficiency.
  • Partner with business units as a trusted resource on QA-related matters, ensuring policies, procedures, and practices align with organizational standards and compliance requirements.
  • Facilitate dispute resolution by promoting collaboration and constructive dialogue.
  • Support the development of training materials and resources based on QA findings.
  • Contribute to special projects, process improvement initiatives, and cross-team collaborations to strengthen overall QA practices.

    • Requirements :

  • 1-2 years of relevant experience in financial services or insurance required.
  • Underwriting experience strongly preferred.
  • Demonstrated ability to foster a collaborative and cooperative work environment.
  • Proven capacity to handle confidential information with professionalism and discretion.
  • Strong interpersonal skills with the ability to effectively engage with staff at all levels.
  • Excellent attention to detail.
  • Excellent verbal, written, analytical, and organizational skills.

    • AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.

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    Quality Assurance Analyst • Urbandale, IA, US