Operations Manager

Operations Manager – (Elkhart, IN) Compensation : $75,000 – $90,000 annually Avenica partners with a fast-growing organization in the pool and spa services industry to create a personalized candidate experience for individuals pursuing leadership opportunities across their expanding national network. This is an opportunity to join a rapidly expanding organization with a long-term vision to build the premier full-service pool and spa company in the U.S. Having acquired multiple businesses across the country this year, this team continues to grow through strategic acquisitions and a strong focus on operational excellence and customer satisfaction. As an Operations Manager , you’ll oversee the Elkhart, IN location , serving as the on-site leader responsible for daily operations, field staff management, and overall service quality. Reporting directly to the General Manager, you’ll ensure efficient workflows, uphold high safety and service standards, and drive team success across residential and commercial accounts. How You’ll Drive Impact As Operations Manager, you’ll be a key operational leader driving daily performance, customer satisfaction, and employee development. You’ll build strong teams, improve processes, and help elevate the company’s reputation as a trusted service provider. Key Responsibilities : Oversee and manage daily operations of the Elkhart location, ensuring effective scheduling, staffing, and project execution. Lead, mentor, and develop a team of Senior Pool Technicians. Maintain consistent service quality, safety, and professionalism. Provide hands-on support for customer service and warranty-related issues. Partner with leadership to implement operational strategies and business goals. Manage inventory, equipment, and resource allocation to ensure efficiency and profitability. Track key performance metrics and develop process improvement plans. Support hiring, onboarding, and training of field staff. Maintain compliance with company policies and safety standards. Foster strong relationships with customers and promote teamwork across the facility. About You You’re a proactive, hands-on leader who thrives in a fast-paced, service-driven environment. You enjoy leading teams, solving operational challenges, and ensuring customers receive top-quality service. You value structure, teamwork, and accountability — and take pride in helping your team and business succeed. Qualifications : Bachelor’s degree preferred, or equivalent management experience. 3–5 years of leadership experience in service, construction, or field operations. Proven ability to lead and support field service teams. Strong communication, problem-solving, and organizational skills. Experience managing warranty or customer service processes. Collaborative mindset with a focus on continuous improvement. Valid state driver’s license required. Why This Role? This is an exciting opportunity for an experienced operations professional to make a direct impact in a company that’s scaling nationwide. You’ll lead a high-performing team, contribute to operational excellence, and gain mentorship from a proven General Manager — all within a people-first organization that values growth, innovation, and service quality. Equal Employment Opportunity Statement Avenica is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our team and drives innovation. We welcome applicants from all walks of life and encourage individuals from underrepresented groups to apply.